Tech Support and Device Repair

  • Support options:

    • Chat Support:  www.florencek12.org/tech (GREEN CHAT button at bottom of page)
      (Monday - Friday, 10:00am to 6:00pm)
    • Phone Support: 256-768-3096
      (Monday - Friday, 10:00am to 6:00pm)
    • Device Repair:  Technology & PD Center: 541 Riverview Dr, Florence, AL 35630 (see procedures below)
      (Every Monday from 12:00pm to 4:00pm)
      (Every Thursday from 7:00am to 11:00am)

    Repair Details:

    • Your broken device will immediately be exchanged for a working device.  The process should take only a few minutes to allow you to quickly receive a working iPad or Chromebook.

    Chargers:

    • Chromebook and iPad chargers are available to purchase for $20.

    Procedures:

    • Park in front of side entrance and remain in your car (see map).
    • A technician will bring a bucket in which you can place the device. Be sure to describe the issue as accurately as you can.
    • If there is a line, please remain in your vehicle; we will serve you as quickly as possible.

    Ariel map of FCS Technology & PD Center