Frequently Asked Questions


    1. Must I create an account to register my student(s)?
      • Yes, if you have never registered a child online with Florence City Schools (FCS).
        • If you have never registered a student using our online registration, you must create an account (user name and password) in order to register your child. You will use this same account each year for registration, so be sure to make a note of the user name and password you created.
        • You may create your account with either an email (preferred) or a cell phone number. Even if you discontinue use of the email or cell number with which you create your account, that will always be your user name.
      • If you have an existing account where you have previously registered at student with FCS, you will use that same log in information to register your new student.
        • If you have forgotten your user name for an existing account, it is most likely your email address or your cell phone number.  If you cannot retrieve your user name, a custodial parent or guardian may email schase@florencek12.orgYou must include a copy or picture of your current and valid picture identification. 
    1. What if I have an account but I have forgotten my user name or password?
      • If you remember your user name but not your password, you may click on the “Forgot password” link to have a reset link sent to your email or password, or
      • Bullet the circle by “Online by answering security questions” that you set up when you created your account. 
    1. As I enter my student’s information, should I enter the student cell phone number or mine for his contact information?
      • Always use a parent/guardian telephone number for the student number. This is the number that will receive absence calls, emergency calls, etc.  Never enter the student telephone number unless you want these type calls going to the student instead of the parent. 
      • After I enter my telephone number, I see a box entitled “Primary Number.” Do I check that box?
        • Each person entered, including the student, must have at least one telephone number listed, and the number at which you want to receive information first MUST be checked as primary.  ONLY ONE NUMBER will be checked primary per person. 
    1. Who do I list as Custodial Contacts?
      • Only parents listed on the child’s birth certificate, or legal guardians who have obtained custody of a child through the court system, are considered Custodial Contacts.
      • My child’s father and I have divorced, and he no longer sees my child. Must I list him?
        • Yes, unless you have court documents that state the father’s parental rights have been legally terminated.
        • Even if you, as the mother, have full custody of the child, you must still list the father unless, as stated before, the father’s parental rights have been terminated in a court decision and you have the legal paperwork to provide to us. 
        • If you possess custody paperwork, or a divorce decree that addresses custody, you must provide that documentation along with the registration.
    1. My child lives with my new husband and me. May I list him as a custodian?
      • No, unless your husband has legally adopted your child, in which case you must provide us with the legal documentation. Your new husband will be listed in the next section—Non-Custodial Contacts. 
    1. Who do I list under Non-Custodial Contacts?
      • List here any person who you grant permission to pick up your child, or to check your child out of school, or who can be contacted in the event of an emergency, if we cannot reach you or another custodial contact. Custodial contacts will always be contacted before we go on to non-custodial contacts.  Be sure you check the Primary Number box for each person’s primary telephone number.     
    1. There are four spaces for Non-Custodial contacts. Must I list four people? 
      • Four is the maximum, but, although alternate contacts beside yourself are suggested, none is actually required to complete your registration.
    1. Why are you asking all these health questions?
      • We always want to be sure your child is safe and protected at school. In order for us to do that, we must be aware of any health condition that might possibly create an emergency situation at school.
      • You will, of course, be contacted immediately in the event of an emergency, but we must be able to provide care for your child until you and/or emergency personnel can arrive.
    1. In the Documents section, I see there is an “upload” option for each of the required documents. How do I do that?
      • Probably the easiest way to do so, especially for single page documents, if you are completing the registration on your phone, is to take a picture of the document with your phone.
        • Click the upload button, and click Choose file. Then, navigate to your photos and choose the correct picture. 
        • Click upload and move on to the next document.
      • If you have access to a scanner, you can scan the individual documents in and save them to a file on your computer. You can then upload the documents (one per required document).
      • Once your documents have been uploaded with valid and correct information, there is no need to bring hard copies to our office. 
    1. Are all the documents required?
      • No registration will be processed without the submission (either upload or hard copies) of all required documents listed.
    1. How do I get documents to you if I cannot upload them?
      • You can make copies of the documents and mail them to Florence City Schools, attention, Callie Thomas, at PO Box 10, Florence, AL
        • Please do not email any documents, especially Social Security cards since most emails are not secure or encrypted.
      • Once the Alabama Department of Public Health allows us to reopen, you may bring the documents to our office in person. However, NO REGISTRATION IS COMPLETE or a spot at any school secured until we have all the required documentation.  
    1. I have finished the registration and submitted it, but it tells me: “You have not completed all required fields and met all format requirements.” What do I do?
      • Scroll down through the document looking for any item that has “required” highlighted in red.   Click the blue Edit button to fill in or correct the information.
        • The most common error is failing to click the box “Primary” for only telephone number for each person.
      • Continue the process until all errors have been cleared.
      • Once you have made the corrections, click “Review and Submit” from the bottom left hand menu.
    1. My student is in kindergarten? Must I pay a $50 fee for a digital device?
      • Digital device fees do not apply to grade Pre-K through 6. 

    A successful submission will result in a page with the message, Thank you for Submitting Your New Student Registration…” If you need to register another student, click the New Student Link on this page to register an additional student. 

     If you have no other students to register please be sure to click your initials in the top right corner of this page to save and log out.